Bank of America customers are dealing with a service outage with online and mobile accounts showing $0 balances,and were taking to social media to gripe about it Wednesday. By the end of the day, the bank said the issue had been resolved and it apologized ...

Frontline retail work often requires patience under pressure, especially when every interaction can feel like walking a tightrope. So when one guest insisted on blaming the cashier for a declined credit card, it put this skill to the ultimate test.

TAIPEI, Taiwan (AP) — Angry bank customers who traveled to a city in central China to retrieve their savings from troubled rural banks have been stopped by a health app on their cellphone. Chinese residents are required to have the health app, which ...

The Bank of Queensland is under fire from angry customers over a banking app change which has left many unable to access their credit card accounts.

Taking the stress of call centre operators with an AI shield SoftBank has developed AI voice-conversion technology to reduce call centre operators' psychological stress by altering the voices of angry customers to sound calmer. According to Japan's The ...