Verizon is shifting gears as it continues to face a fleeing customer problem.

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

INSTORE columnist David Brown channels Warren Buffett’s wisdom: “If you need a prayer session before raising the price by a tenth of a cent, then you’ve got a terrible business.” Instead of racing to ...