In either case, using the term “basic” to describe an organization’s customer service is not a positive thing. That’s not to say covering “the basics” isn’t important. In fact ...

In online shopping, offering the best customer relations is crucial to ensure people keep coming back. As competition ...

It's no secret that poor customer service can lead to disastrous experiences, affecting both individuals and businesses ...

You may already be asking, “Why can’t I just use the native social media platforms for customer service?” The answer is: You probably can, but only if you have very small volume. While the ...

Remote work is now mainstream, and to be good at it, you need a particular skill set.” So, what skills are most in demand for ...

To help business leaders prevent this from happening, 11 members from Fast Company Executive Board offer their best practices to ensure you maintain quality as you grow.

Interactions (purchases, returns, customer service requests, etc ... that data into actions that build loyalty and drive growth.” By understanding CRM basics, you can better understand what to look ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Robert Goulder and Joseph J. Thorndike examine former President Trump’s and Vice President Harris’s proposals to exempt tips ...

Within the scope of regtech is the area of know-your-customer (KYC). KYC extends beyond just the basics i.e. anti-money ... paves the way for a bank-as-a-service model. Telcos faced a similar ...

The tips are for their service - it's not ... where a tip is typically expected to be added by the customer, regardless of service standard." Council leader Nick Adams-King reacts to budget ...