Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Great brands don’t just react to customer expectations. They ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. AI can be a “great equalizer” for businesses, helping them compete better than ever against ...

Large language models (LLMs) are really nothing new as they have formed the basis of AI initiatives for many companies during recent years. In the wake of OpenAI unleashing ChatGPT into the wild, ...

The Best Customer Experience Solution for Education category recognizes excellence in developing products, platforms, or services that enhance engagement, support, and satisfaction for students, ...

As building and maintaining customer trust becomes integral to long-term success, US customer experience (CX) leaders are stepping up with new strategies and tools aimed at strengthening brand ...

The future of customer experience in retail isn’t driven by flashy front-end tech or bold digital concepts, but by behind-the-scenes operational tools. These technologies equip frontline teams with ...

A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer experience. Most companies need to improve their customer experience, ...

The company was honored for the Pan-European Contact Operation and Outsourced Contact Center at the European Contact Centre and Customer Support Association's Gala The Unisys Digital Workplace ...