According to a recent Wall Street Journal article, 74% of customers say they have experienced a product or service problem in the past year. That is up from 66% in 2020. This is one of the issues ...

Companies think, “I’ve got a captive audience for the next minute, let’s do a bunch of education, contact prevention and marketing.” The single largest cause of customer rage is “being forced to ...

The MarketWatch News Department was not involved in the creation of this content. A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of ...

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. President and CEO of Customer Care ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. (NEXSTAR) – The results of a small ...

(NEXSTAR) – The results of a small nationwide survey suggest that consumers are becoming increasingly infuriated by the perceived level of assistance from customer service departments, and some of us ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. (NEXSTAR) – The results of a small ...