Salesforce Service Cloud is our pick for the best call center software for businesses aiming to improve customer service. When connected to a CRM (especially Salesforce's), this feature-packed tool ...
Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...
Salesforce has been asking, well, everyone what they know about CRM. Here is what it has learned about the state of sales. Do you offer your clients a mobile app? Then to stay competitive, you better ...
Salesforce is continuing its campaign to automate customer service tasks by injecting both artificial intelligence (AI) capabilities and enhanced collaboration capabilities into its Service Cloud ...
Salesforce, a cloud-based software company launched its newest innovation – Salesforce Contact Center, which aims to turn company contact centers into transformed hubs of automated, intelligent and ...
Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.
Salesforce launched its first integrations with newly acquired Slack across its clouds and Customer 360. The effort is aimed at hybrid work and the "digital HQ" as well as resolving customer issues ...
He says Salesforce has halved its customer support roles from 9,000 to 5,000. "I was able to rebalance my head count on my support. I've reduced it from 9,000 heads to about 5,000 because I need less ...
How many times have you called into a company, answered a bunch of preliminary questions about the purpose of your call, then found that those answers didn’t make their way to the CSR who ultimately ...
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