Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help ...

Southeast Communications Center (SECOMM) is the central dispatching agency for nearly every agency in Benton and Franklin ...

Collinsville police now directly dispatch rural fire calls, cutting response times by about two minutes for thousands of ...

The Waukesha Police advise to stay on the line after accidentally calling 911 to avoid tying up emergency resources.

WAUKESHA COUNTY, Wis. (CBS 58) -- The next time you call the non-emergency line, artificial intelligence could be picking up your call. The Waukesha County Communications Center is the second county ...

EMS for county residents is stable for now, but a long-term solution is the only way to solidify continuity for a literally ...