How 911 calls actually work, according to a former emergency dispatcher

Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a ...

Officials ask public to use 911 wisely during expected winter storm

As weather uncertainty looms, emergency responders say patience and proper use of 911 will help crews respond safely and efficiently.
North Country Public Radio

St. Lawrence County emergency dispatchers are the 'calm voice in the dark'

Dispatchers connect 911 calls with police, fire, and paramedics. They also face similar mental health challenges as those ...

Understaffed emergency call center has Tri-Cities turning to AI for help

Southeast Communications Center (SECOMM) is the central dispatching agency for nearly every agency in Benton and Franklin ...
The Journal Gazette

Officials: 'Smooth transition' to Heartland as medical emergency dispatch provider

Allen County’s switch from Three Rivers Ambulance Authority to Heartland Ambulance Service as its emergency medical dispatch service provider is “going smoothly” officials said Tuesday.
CBS 58 News

Waukesha County dispatch center to use AI to answer non-emergency calls

WAUKESHA COUNTY, Wis. (CBS 58) -- The next time you call the non-emergency line, artificial intelligence could be picking up your call. The Waukesha County Communications Center is the second county ...