SAN FRANCISCO, December 04, 2025--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar™: Workforce Engagement ...

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organisation Now, Genesys customers can take advantage of a ...

Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update ...

Genesys Cloud EX helps any organization foster employee engagement, performance and trust through industry-leading AI-powered workforce management capabilities SAN FRANCISCO, May 15, 2023 /PRNewswire/ ...

Customer service and contact center solutions provider Genesys is acquiring Utopy, a provider of workforce optimization solutions, including speech and text analytics and voice of the customer ...

Recognition reflects Genesys Cloud leadership in AI-driven workforce engagement, strengthening performance, quality and service readiness across human and virtual teams "Genesys Cloud gives ...

SAN FRANCISCO, May 15, 2023 /PRNewswire/ -- Genesys ®, a global cloud leader in experience orchestration today announced the Genesys Cloud EX™ solution, a new product to engage, motivate and empower ...