HOUSTON -- A Texas attorney was shot and killed outside of a McDonald's in west Houston over the weekend after trying to calm down an angry customer who was upset with his order, according to ...

A Texas attorney who was fatally shot at a McDonald’s over the weekend was attempting to calm an angry customer in the moments before he was killed, according to authorities. The suspect was still at ...

Dealing with irate customers can be extremely stressful for call centre workers but Japan’s SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of ...