A survey reveals at least 60% of customers prefer to wait in a queue for human assistance, while about 40% are willing to talk to a chatbot first Inc42 and Intuit recently held a round-table ...

Mariah is a Berlin-based writer with six years of experience in writing, localizing and SEO-optimizing short- and long-form content across multiple niches, including higher education, digital ...

Some organizations expect employees to be reachable 24/7. That doesn’t automatically make them toxic ‒ it just means their ...

Sarah Peiker is CEO of Orion Talent, a company with a strong reputation in military and diversity hiring, as well as RPO. What’s in a name? It’s a Shakespearean question that business leaders weigh ...