ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. IT service management (ITSM) ...

ITIL is a framework of best practices for delivering IT services. Of all the concepts in IT, ITIL may be the most misunderstood. Here’s a look at what the IT Infrastructure Library is, why you might ...

What you'll learn: Find out why you should be implementing ITIL in your IT organization. Learn the five phases of ITIL service management, how ITIL v3 service management allows you to target ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

A couple of newsletters ago, I pointed you to a story in Network World about the career pressures network execs are faced with today. The article says there are many advances that net execs find ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...

ITIL is simply a set of best practices for IT service management (ITSM). Over many years, IT practitioners have followed ITIL to manage the lifecycle of traditional IT-services. However, with the rise ...

Cloud computing has become an increasingly popular means of delivering precious IT enabled business services. Customers and end users access the IT services catalog through self-service portals, using ...

Virgin Blue is implementing a new service management system this month as the airline moves towards adopting the Information Technology Infrastructure Library (ITIL) framework. Virgin Blue general ...