Highlands Ranch, CO /PRNewswire/ - Field Squared, Inc.™, the industry's first Field Service Management Process Automation Platform, has released its infographic: Three Benefits of Spatial Field ...

There are so many tools being released every day allowing us to easily create better and better images –including infographics — to share and use in our marketing efforts. Even folks (like me!) who ...

Resolving customer service issues quickly and in a single interaction is one way to win repeat business, but consumers today have a long list of demands when it comes to providing top-notch customer ...

There are a variety of reasons a company would want to shift business or IT services from an in-house to an as-a-service model. A new research report from ZDNet's sister site, Tech Pro Research, ...

Customer service is critical in the ongoing relationship between retailers and their customers. With the rise of social media and mobile devices, retail and ecommerce companies need to understand and ...

More retailers are focusing on improving the customer service experience. In fact, 70% of retailers providing quality customer service said they’re using the feedback to “make strategic business ...

Opinions expressed by Entrepreneur contributors are their own. Canadians are known to be a cheerful bunch. New Zealanders, too, seem to have an unthinkable gift for keeping cool in the face of crisis.

Following a bad shopping experience, some customers will dismiss a brand. In fact, 39% of consumers said they will avoid retailers for two or more years after bad experiences. Although good ...