Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in ...
VentureBeat

Intercom's new Fin AI Copilot gives customer service agents their personal AI assistant

Intercom is doubling down on using artificial intelligence to improve customer service. The company is launching its Fin AI Copilot, giving every team of humans troubleshooting customer problems their ...
SiliconANGLE

Intercom’s customer service agent takes on new sales role

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of ...
Diginomica

The Customer Agent - Intercom pitches a future of one agent supporting the entire customer lifecycle

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, Intercom ...
CMS Wire

Everything You Need to Know About Fin, the Breakthrough AI Bot Transforming Customer Service

Fin is a breakthrough AI chatbot powered by large language models (LLMs), including OpenAI’s GPT-4, and Intercom’s proprietary technology. Using advanced AI language models, Fin ingests your existing ...
Destination CRM

Intercom Updates AI in Its Spring 25 Release

Intercom today launched a roster of updates in its spring 2025 release that will make it possible for artificial intelligence agents to answer any question, via any channel, anywhere. The biggest of ...