A while back, I wrote a small story about Marriott introducing check-in kiosks at select hotels as part of a test that could lead to a major rollout of the self-service system sometime down the road.

Mews, the industry-leading hospitality cloud, has unveiled its next-generation kiosk solution for hotels. The Kiosk can be used for check-in and check-out, by guests or by staff. “What makes the Mews ...

Hilton Hotels Corp, Hyatt Hotels Corp. and Starwood Hotels & Resorts Worldwide this month announced they have expanded the number of properties with electronic lobby kiosks and upgraded the machines' ...

NEW YORK -- Hilton Hotels, which installed self-service kiosks at the Hilton New York and Hilton Chicago earlier this year, reported that after a few weeks, 10% to 12% of arriving guests are using ...

The next step in transaction automation in the travel industry may well be the introduction of self-service ticketing machines, which are getting increasing usage at airports, into related markets ...

Business traveler Richard Bergquist had one thing on his mind as he checked out of the Hilton Chicago on Wednesday morning. Speed. “All I want is to get my receipt and to get in and out fast,” said ...

Henry Harteveldt, vice president of travel research at Forrester Research, could not get the kiosk at the Sheraton New York Hotel and Towers to work. “You mean our dust collectors?” an employee asked ...

From improving customer experience to supporting regulatory compliance,  kiosks with ID scanners offer measurable advantages ...

Add articles to your saved list and come back to them any time. It is a concept you more commonly find at airports, but now Fairmont Hotels & Resorts has announced a move which will revolutionise the ...