Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

An analysis of Google reviews that mention store associates from top retail chains reveals the best and worst in-store customer service. Lowe’s has the top in-store associates across its retail chain, ...

LOW advances its "Total Home" strategy with AI tools, boosting Pro and DIY sales, productivity, and digital engagement.

Lowe's transformation from basic SMS notifications to Rich Communication Services demonstrates how retail giants can leverage messaging technology to reduce operational costs while improving customer ...