Online reviews are an important part of your small business's reputation. It's also important to respond to every review you ...

Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...

We entrepreneurs pour our hearts and souls into our businesses. They are the products of our creative energy, our passion-made manifest. If you're like me, you assume that any customer who takes the ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...

Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...

The Federal Trade Commission (FTC) is issuing over 148,000 refunds totaling nearly $2.4 million in a settlement order involving online fast fashion retailer Fashion Nova, which is accused of hiding ...

Los Angeles-based Fashion Nova will be required to pay $4.2 million to settle allegations it blocked negative reviews of its products from being posted to its website, the Federal Trade Commission ...

Ali Hussain has a background that consists of a career in finance with large financial institutions and in journalism covering business. Luis Alvarez / Getty Images Consumer reviews are an important ...

Home Depot is the retailer of choice for countless DIYers and professionals, but some of the nationwide chain's products are ...