We noted in our blog a week ago that over the next decade, the PSTN (public switched telephone network) as we know it will go away– replaced by a public VoIP infrastructure. While the economic and ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the next generation of the 8x8 ...

Update: this post contains corrected information, based on additional data sent to us by Keynote Systems. Keynote Systems is out with a five-week study that claims VoIP reliability and audio quality ...

A call is a call, whether it involves the PSTN or whether it is internal to an organization or external. I say this upfront because this piece is about how Microsoft defines Teams callers now and how ...

Microsoft Teams is at the forefront of the transition to hybrid work. The platform continues to roll out new features that enhance productivity and communication capabilities. As a result, IT decision ...

Singapore Telecommunications has lent its weight to an emerging Internet telephony standard. The Singapore-based carrier on Monday announced a collaboration with Session Initiated Protocol (SIP) ...

The Federal Communications Commission on March 16 unveiled it's 300-page National Broadband Plan. The plan was originally due to be delivered to Congress by Feb. 17. I wrote about the impending POTS ...

Toktumi may not do everything under the Web-communications sun, but what it does—hosted, over-the-Net virtual PBX with a dedicated business number, sophisticated call processing, and audio ...

Microsoft today streamlined the Teams calling experience to bring all related elements (dial pad, call history, voicemail, contacts, and settings) into a single location. The company also added ...

Today, we’ll cover a few basics about how PSTN signaling works. PSTN signaling – including call setup, management and teardown – is controlled by the common channel Signaling System 7 (SS7). The ...