Patients who receive in-person training for online portals are more likely to use them, according to a study from Columbus-based Ohio State University College of Medicine. The study, published Sept.

Sometimes people in the healthcare industry over think issues. It's all done with the best intentions, but a simple concept such as patient satisfaction can be made to appear as complex as ICD-10. Set ...

Improving the communication skills of clinicians and nurses builds rapport and trust with patients. Communication between staff and patients is a crucial component of patient experience at hospitals, ...

A new study links patient-perceived physician empathy with improved outcomes and medical care satisfaction. A study presented today at the 2016 Annual Meeting of the American Academy of Orthopaedic ...

Team training for hospital staff can reduce patient death by 15 percent and cut medical errors by 19 percent, according to a new study. Team training focuses on cooperation, with each person trained ...

Patient experience data is increasingly being used to rate the quality of hospital and physician care, but current methods of collecting that data don’t tell the whole story, a new study in the Annals ...

Does this conversation sound even vaguely familiar? If so, it should be easy to convince you that the era of McMedicine has come to an ED near you. Although I used this factitious interaction as ...

In our hyperconnected world, seamless communication is the norm. From the latest news to customer service chats, consumers expect streamlined interactions. However, the healthcare and healthtech ...

When a study released this fall found that more than 50% of staff fail Health Insurance Portability and Accountability Act (HIPAA) assessments, two-thirds witness internal breaches, and more than 80% ...

As Iowa’s population ages, hospitals are becoming more and more crowded, and aging facilities can detract from the patients’ experience, thus decreasing the level of patient satisfaction. At the ...

A new study by the Goa Institute of Management (GIM) reveals that gender matching in telemedicine may negatively impact ...