Gripe Line reader Bob wrote for help in getting two refunds he felt he was owed by PayPal. “I have been twice burned by PayPal,” he says. “In the first case, I ordered a product that was never sent.” ...

What happens when a customer orders something online and realizes it’s the wrong size, didn’t come at all, or doesn’t look like what the pictures showed online? Online dispute resolution happens in ...

Getting banned from PayPal is the worst nightmare for e-Commerce business owners. The internet is replete with saddening stories of merchants banned from PayPal due to excessive disputes. Here’s one ...