Real stories from the life of field technicians show how dirty tech support duty can get -- and the value of personal touch I was recently discussing trends in customer service and technical support ...

"Technical Support, the critically-acclaimed debut independent film from SHP Entertainment, emerged as a shining star on the film festival circuit last year, garnering multiple awards from various ...

“Got amazing or amusing IT tales, lessons learned the hard way, or war stories from the tech trenches? Do you have a crazy-but-true tale about managing IT, developing apps, or supporting users?” These ...

It all began when the monitors started bursting into flames. Well, at least that’s when I knew I had walked into a tech support horror story. Back in the day when the cathode-ray tube was still the ...