Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed to Service Cloud, ...
Salesforce is launching Service Cloud Einstein this morning, or rather, it is launching some parts of Service Cloud in which Einstein has been added. Einstein, of course, is Salesforce's version of ...
Salesforce is giving its Service Cloud customer service platform the Einstein AI treatment. The CRM giant on Monday rolled out Service Cloud Einstein, a souped up version of its customer service cloud ...
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