Many shoppers happily use self‑checkout. Others walk past empty kiosks to stand in the only human line. Here’s what that tiny ...

Several states are considering new restrictions on self‑checkout lanes, as lawmakers respond to rising shoplifting rates.

S.237, filed by state Sen. Paul Feeney, D-Foxborough, would limit grocery stores to eight self-service checkout stations. It would also require stores with self-checkout stations to have a minimum of ...

For a while, it seemed as though stores like Walmart and Costco were considering eliminating self-checkout due to customers' complaints about malfunctioning machines and incorrect pricing. But it ...

Self-checkout was supposed to be the future of fast, frictionless shopping. Instead, it has turned into one of retail’s biggest headaches, with theft spiking just as major chains quietly rip out the ...

Imagine an invention that is worse at what it does than humans, threatens jobs and increases the potential for crime. You might think it would go nowhere fast. In fact, the supermarket self-checkout ...