No one has ever accused the medical device industry of running ahead of the pack when it comes to implementing business transformation or adopting new approaches to business best practices. Given the ...

On Thursday the U.S. Navy, Marine Corps, and Coast Guard—which have taken to calling themselves the Naval Service, singular—released a “Triservice Maritime Strategy” entitled Advantage at Sea. Let’s ...

There is no public Air Force Middle East strategy, no high-profile Latin America strategy from the Army, no Navy Africa strategy. So why are the services now competing to release Arctic ones? As the ...

Customer service is one of the most critical functions of any company. In short, when you go above and beyond for your customers and treat them as people and not just a number, it shows. Moreover, it ...

BOSTON--(BUSINESS WIRE)--Strategy Analytics in a newly published series of reports from the Device Technologies (EDT) team, forecasts demand for service robots will grow at an accelerated pace in 2021 ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

Customers are relying more on digital channels to make purchases, research products and get advice. So, it's not surprising that by 2025, more than half of all customer interactions will rely on ...

Holiday shopping seasons and other peak periods are huge opportunities for a profit boost, but also introduce challenges as customer expectations ramp up. Everyone feels the pressure to deliver during ...

Self-service BI has been trending among enterprises, and a strong strategy is necessary to ensure success after adoption. Done well, a self-service BI strategy can empower users to discover hidden ...