MANILA, Philippines - The rudiments of getting a job in any call center include conversational English and a foreign accent. Many applicants who fail to display both are often sent home and asked to ...

Sitel Academy, a capability building program launched in the Philippines by contact center giant Sitel, celebrated its first anniversary in Baguio City. An industry’s first, the program provides a ...

Sitel Group, a leading business process outsourcing (BPO) company, reinforces its commitment to skills training and education by strengthening collaborative partnerships with universities, colleges ...

WHILE there is no shortage of job vacancies in the business process outsourcing (BPO) sector, filling them up remains a challenge as many graduates and workers lack the necessary skills BPO firms are ...