As the Trump administration cuts staff and field offices at the Social Security Administration, seniors dialing the 800 toll-free number have spent an increasing amount of time on hold. The average ...

If you've been having trouble talking to someone at your local Social Security office this August, you're not alone. Several branches across the country have been reportedly transferring phone calls ...

Social Security offices nationwide will continue to offer "reduced services" until the government shutdown is over. Here's ...

All Social Security claims made over the telephone will be subject to an anti-fraud check moving forward, the agency confirmed on April 14. The implementation of the security measure comes weeks after ...

Starting on March 31, the Social Security Administration will change how it processes requests. According to a March 18 announcement, the agency will no longer allow individuals to file for benefits ...

The Social Security Administration says Americans will no longer be able to change direct deposit and other banking information with the agency by phone, a practice it claims opens the door to fraud. ...

Update: The Social Security Administration (SSA) has conceded an issue with phone service, after denying it to NPR, and has announced a fix. On Tuesday, NPR reported that some people's calls were ...

(CNN) — The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

DOGE cut Social Security staff amid backlog of callers. Wait times have soared to as much as two hours. Local Treasure Coast offices have significantly lower wait times. Here are the local Social ...