Researchers at QUT have developed a new tool to measure customer aggression within the retail and services sectors. Published in Journal of Retailing and Consumer Services, the study, was the first of ...

Displaced aggression, such as lashing out at an unrelated individual after a frustrating experience, is a well-documented phenomenon in both humans and animals. A study conducted by researchers at the ...

Why we take our feelings out on the wrong people Reviewed by David Susman, PhD Displacement is a psychological defense mechanism in which a person redirects a negative emotion from its original source ...