Most organizations require a trouble ticketing system. Whether it is for streamlining customer support requests, managing maintenance issues or scheduling work, a trouble ticketing system ensures that ...
The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...
A little background: About a year and a half ago I became the Network Administrator for the company I currently work at. We have 1 other guy in the department whose only job is to manage our ERP ...
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