Service dogs are trained to assist people with disabilities or medical conditions, providing them with the support they need ...

Service-based businesses rely on more employee-customer interaction than other types of businesses. For this reason, it's critical that you attract and keep good employees, because customers often ...

While most people think the service industry offers only intangibles, a certain amount of tangible goods can be counted as inventory. You may think of inventory as just finished goods sold in stores.

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. If you’re trying to grow ...