Ron Kaufman, founder of UP! Your Service, makes a convincing case for the importance of customer service in this step-by-step guide for businesses. The author defines service as "taking action to ...
You know you have unhappy customers, so you’ve decided it’s time to do a complete service overhaul. You’ve spent hours with your C-level executives crafting a strategic plan. The idea is to roll out ...
A recent American Express Service Study found that 63 percent of its 1,620 respondents said they felt an increased heart rate when they simply thought about great service. For 53 percent of those ...
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