For agencies and other service consultancies that specialize in small businesses, few things can be more helpful for increasing revenue and the lifetime value of your clients than making the most of ...

Solomon Thimothy is the President of OneIMS, where he works with agencies and clients to develop predictable and scalable growth strategies. Have you heard of the agency growth formula? It’s pretty ...

In B2B SaaS, upselling is a growth driver that pursues existing customers to buy an upgraded version of a product containing premium features or an array of additional services. It is a popular ...

Would you like fries with that? How about a $100 bottle of wine? Grey Goose in your martini? Say yes, and you’ve been “upsold” — meaning, tricked into spending more by your server’s sneaky suggestion.

Photo Credit: Travel brands are adopting next-generation marketing tools, helping to persuade more of their current customers to splurge on extra products and services. Skift / Vanessa Branchi Travel ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced that contact centers across multiple industries are deploying Verint Bots to identify optimum ...

AUSTIN, Texas--(BUSINESS WIRE)--AfterShip, the industry-leading customer experience platform for eCommerce, today announces the launch of a new upsell and cross-sell solution for Shopify storefronts.

In a bid to drive more services revenue, HP plans to consolidate more than 64 services for commercial PCs, printers and other devices into a new toolbox called Workforce Central, which will create new ...