IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

The answering machine can record any sounds that come in. However, with a network connection the recordings are analyzed with an AI which can transcribe what it hears and even listen for specific ...

Automated voice answering systems with voice modems comply with specific versions of the Windows operating system (OS). VoIP service providers may use the session initiation protocol (SIP) and can ...

Mobile Mobile VoIP (mVoIP) is a phone system accessible on your smartphone ... users to set up voicemail boxes and contact lists while answering calls from any internet-connected device.

You deserve to know who's calling. Learn how to trace a VoIP call on your own, and involve law enforcement if that’s what it ...

The answering machine can record any sounds that come in. However, with a network connection the recordings are analyzed with an AI which can transcribe what it hears and even listen for specific ...

Customer service phone calls are often a major part of the customer relationship management process, and if that’s the case for you, integrating your VoIP system with your CRM software is key.

A VoIP system that doesn't have enough bandwidth ... pull up the customer's record for the technician or salesperson answering the call. It could even alert a manager to monitor the call if ...

Microsoft Teams VoIP integration flexibility allows businesses to choose the VoIP provider and features that best meet their ...

But your business telephone system needn’t be a source of stress. Understanding the importance of VoIP security and taking steps to get set up with a secure VoIP provider is the best way to ensu ...

Many businesses are adding voice broadcasting systems because they give them more control of their campaigns and complement the newer communication channels.

Moreover, the artificial intelligence (AI) explosion has increased the competition between VoIP vendors to a fever pitch. Whether you want to set up a basic business calling system or a high ...