Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Maria Rivera, customer service associate at customer service firm Horatio, navigates such conversations with customers as part of her job and says the way someone approaches interactions with a ...

There are many forms of customer service. Depending on your type of business and what you sell, customer support/service can range from a very hands-on, human-to-human approach to a completely ...