Amazon is refunding nearly $1 billion to customers - are you eligible?

It combines direct customer refunds, additional compensation, and operational commitments aimed at reforming how Amazon processes returns and refunds.

Amazon ranked well in a new American Customer Satisfaction Survey. It is by far the largest among its rivals in terms of ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Update, July 19, 2025: This story, originally published on July 17, has been updated with additional information from Amazon regarding account attack trends following a warning emailed to 220 million ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...