How 911 call centers are getting assistance from AI to field calls

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call ...
TwistedSifter on MSN

Call center employee tried to assist a rude caller, but they insisted on being put on hold to wait for a supervisor

The post Call Center Employee Tried To Assist A Rude Caller, But They Insisted On Being Put On Hold To Wait For A Supervisor first on TwistedSifter. Anyone who’s ever worked at a call center, or ...
Forbes

8 Call Center Management Best Practices

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...
TechRepublic

5 Types of Call Centers to Attract and Serve Your Customers

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.