What makes customer service QA unique is for the same call, the customer service QA method evaluates an agent using a post-call customer survey and call compliance metrics to assess call quality.

Business Business Services Keeping A Customer Relationship Scorecard Know how well your business does in relationship with customers on an ongoing day-to-day basis.

What makes customer service QA unique is for the same call, the customer service QA method evaluates an agent using a post-call customer survey and call compliance metrics to assess call quality.