Aramark SeniorLife+ has launched a new Consultative Services program that gives senior living operators access to the company ...

Service management has long been a staple of the IT industry, continuously pushing the industry forward to deliver better experiences and manage crises more efficiently. The real estate industry has ...

As we enter into what most people consider a forever-hybrid environment with clients, it’s time to commit to a new set of service models. I say commit because we’ve arrived at a point where ...

Info-Tech Research Group's latest research details a strategic framework for IT leaders to transition from outdated IT service management to a modern enterprise service management model. By leveraging ...

NEW YORK, October 08, 2025--(BUSINESS WIRE)--EasyVista, the global technology company dedicated to empowering IT, today announced its inclusion in Forrester’s "Enterprise Service Management Platforms ...

Rethink your IT service management model! As IT increasingly permeates business, the role of the service desk is also expanding. Competing with other hardware and software investments, the IT services ...

NEW YORK (March 8, 2017)— According to a new report by Forbes Insights, in association with BMC Software, "Delivering Value to Today’s Digital Enterprise: The State of IT Service Management, 2017," ...

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...

Grid-based service management refers to a digital service management model for certain areas that makes full use of modern digital information grid technology, for example, electronic maps, to bring ...