Serco has gone live with a new mobile application aimed at securely connecting its dispersed contractor workforce across Australia. The outsourcing giant has implemented a front-end app, Serco Connect ...

Commonwealth Bank will keep 45 customer service roles it had earmarked for review after deploying an AI ‘voice bot’, following a three-week "review". The introduction of the bot, which is used to ...

The privacy incidents were ultimately caused by inaccurate information being ported into the new billing system, ...

The Department of Finance is expecting to save $17 million over the next four years by cutting outsourced IT work. The ...

Researchers from Northeastern University tested dozens of popular eSIM services and discovered that user traffic frequently ...

The postal organisation said the presence of Starlink at these sites made them more reliable places for rural and remote ...

The telco apologised “unreservedly” for the incident and said it would contact all iiNet customers, both those impacted as ...

Hundreds of roles are under threat at ANZ Banking Group as the company initiates a major restructure of its technology ...

Brennan’s head of cybersecurity, Peter Soulsby, warned organisations against thinking they can outsource their risk. Q: Are ...

It doesn’t matter whether you're travelling through one of our our key corporate brands [like] FCM Travel in Tanzania; ...

With AI use by organisations in Australia compounding privacy, legal and other risks, iTnews’ sister publication ...

The Department of Foreign Affairs and Trade (DFAT) has handed Datacom $176 million to continue managing its contact centre ...