Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

Today, the concept of personalization has blended into part of the customer experience. Using a name is barely a personalized ...

There is no secret that every customer support ticket costs money and time. Smart web design prevents support requests by ...

Liverpool City Council is in the midst of a huge overhaul of its customer experience offerings, wanting to redesign services to reflect the residents’ needs, and improve their relationship with the ...

Analytical thinking remains the top core skill sought by employers, with seven out of 10 companies considering it as ...

A Subway customer says a worker refused her tip, claiming that the sandwich chain doesn’t give its workers the money. In a video with over 440,000 views, TikToker and former customer service worker ...

Last week, we saw record-breaking registrations for our online insight session on handling complaints. That tells us one thing: this is the year businesses are no longer just managing complaints - ...

Texas, has taken up President Donald Trump’s no tax on tips cause, introducing legislation that would turn it into law.

In today’s fast-paced digital landscape, businesses of all sizes rely on IT Support to maintain seamless operations. From troubleshooting hardware issues to implementing cybersecurity measures, having ...

Starting a service business in 2025 is a great opportunity for those who have a skill or expertise they can offer to others.

Automaker Tesla has posted job advertisements on LinkedIn, seeking candidates for 13 roles based in Mumbai and Delhi. This ...