The Sioux City Career Academy is helping students explore a new potential career. On Friday, the Sioux City Community School ...

Modern customer service blends technology and human expertise. Digital tools handle routine tasks efficiently, while human representatives address complex issues with empathy. Companies integrating AI ...

A TikTok user is going viral for asking the Internet if it's okay for servers to ask a customer why they didn't tip — and ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Callers were then told to “please stay on the line” if they wanted to speak to a representative. The phone system was also ...

Explore the honest value of a single customer and how it impacts your business success and customer satisfaction.

A Subway customer says a worker refused her tip, claiming that the sandwich chain doesn’t give its workers the money. In a ...

Boost customer persuasion skills and increase your shop's sales with trust, reviews, exclusivity, and consistency.

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

Analytical thinking remains the top core skill sought by employers, with seven out of 10 companies considering it as ...

Sommet Education Business Solutions works closely with businesses to deliver customized training experiences. The suite of ...