The MarketWatch News Department was not involved in the creation of this content. A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Rage rooms have been labelled as an adult playground where people can safely bring their frustrations and destroy objects ...

These 10 films connected when they took really big swings. They hail from gratifyingly divergent perspectives, grapple ...

I know that kind of person, because I work in customer service. I just said, ‘Thank you, sir.’ And he said he was taking my ...

LIMA — Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay busy and get to know the people at the table. “I treat all my ...

Air rage is on the rise worldwide, too. The International Air Transport Association (IATA) reports that there was a ...

A grand jury indicted actor Ernest Heinz on 31 counts after a road-rage shooting near Stockton University left a woman shot ...

Discover some wildest Customer Wars moments of 2025: from a video game store rampage and comedy show dispute to plane ...

We conclude the handing out of our honors for the worst seen in the journalism industry in 2025 — The Heckler Awards!