Australians ringing customer service have long been used to calls being answered in the Philippines or India, but soon the call could be answered in Bali – by an expat Aussie.

For Customer Happiness Centres, Driver and Vehicle Licensing Service Centres, the Truck and Bus Parking Yard Service, and ...

IBS Intelligence (IBSi) is the world’s only pure-play Financial Technology focused research, advisory, and fintech news analysis firm, with a 30-year track record and clients globally. We take pride ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process ...

Vashi Integrated Solutions Strengthens Its Digital Platform as a Local Growth Partner for India’s Industrial & Infrastructure ...

The Civil Aviation Ministry's 24x7 control room swiftly addresses passenger grievances, ensuring timely resolutions and ...

Shimla Jal Prabandhan Nigam (SJPNL) has resolved over 2,300 consumer complaints and queries, demonstrating its commitment to ...

More than any technology in the past, the adoption of AI in enterprises has seen IT companies take a more collaborative ...

Civil Aviation Ministry launches 24x7 Passenger Assistance Control Room (PACR) to promptly resolve air travelers' grievances.

Will AI take your job in 2026? From silent layoffs to task automation, real workers, data, and experts explain how AI is ...

Bins have been photographed overflowing at one popular beach on Victoria’s Mornington Peninsula, leading some to complain ...