Australians ringing customer service have long been used to calls being answered in the Philippines or India, but soon the call could be answered in Bali – by an expat Aussie.

For Customer Happiness Centres, Driver and Vehicle Licensing Service Centres, the Truck and Bus Parking Yard Service, and ...

Police said the racket operated from a rented flat since 2021, used phishing links, and led to multiple fraud complaints ...

The Ministry of Human Resources and Emiratisation (MoHRE) has announced the successful integration of Artificial Intelligence (AI) applications into its Call Centre, as part of its efforts to leverage ...

A total of 21 premises were raided during the operation, with 20 found to be operating as call centres linked to illegal online gambling activities.

Eighty-five individuals were detained following large-scale raids on illegal gambling call centres nationwide.

Homeware retail giant IKEA appears to be a victim of its own success. It is shutting down its customer support centre from Friday for the rest of the week so its team can focus on rebooking customer ...

Features: As enterprise CX grows complex, edge-powered customer experience enables real-time insight, faster responses and ...

Newly merged mobile and broadband operator VodafoneThree (Vodafone and Three UK) has today announced that they're bringing ...

One of the country’s biggest phone network providers has announced that it will be brining 200 new jobs to Sheffield as part ...

More than any technology in the past, the adoption of AI in enterprises has seen IT companies take a more collaborative ...

India’s largest business-to-business (B2B) online marketplace company IndiaMART has approached the Delhi High Court challenging the Telecom Regulatory Auth ...