Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

For years I believed that the customer is always right. With experience, however, I have come to realise that this saying applies more to matters of taste than to every situation. When providing ...

Bank business, customer base, and the expansion of both physical and digital networks are growing, with a focus on electronic ...

The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

The most recent outage forced the cancellation of more than 400 flights Thursday and Friday, impacting 49,000 passengers as ...

A strategic collaboration between NTT Data and AWS will see a local initiative help international clients modernise their ...

Before launching a new unemployment benefits system in September that has faced criticism from users, the Arizona Department ...

In its most transformative release to date, Calix announces its next-generation cloud-and-agentic enabled Broadband Platform built on Google Cloud’s AI and data infrastructure. This evolution unites ...

On a recent weekday morning, Sean Hogan had a phone conversation with an AI agent, a development sweeping across the world ...

Novaco AI, MAD Devs, Pistonheads, Autoguard and Marketing Delivery are among the tech providers with updates this month.

Amid the White House’s ongoing push to reduce the federal workforce, “government will be the largest users of agentic ...