Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

Colorado Telephone (CTAC Solutions), a family-owned telecommunications provider with roots dating back to 1996, has been ...

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3.

For years I believed that the customer is always right. With experience, however, I have come to realise that this saying applies more to matters of taste than to every situation. When providing ...

Australian consumers expect digital services that are fast, clear, and safe. Close to half value quick resolution (49 per ...

The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

Bank business, customer base, and the expansion of both physical and digital networks are growing, with a focus on electronic ...

Searching for a scalable phone solution for your growing team? Learn which providers made our list of the best cloud phone systems.

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

The most recent outage forced the cancellation of more than 400 flights Thursday and Friday, impacting 49,000 passengers as ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...