AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

Even though no member of the Trump family has a history of military service, Lara Trump believes that all Americans should be ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Australians ringing customer service have long been used to calls being answered in the Philippines or India, but soon the call could be answered in Bali – by an expat Aussie.

The union has sought a guaranteed minimum monthly earning of Rs 40,000, abolition of peak hours, slot systems and weekend ...

The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

PolyAI helps casinos, banks and medical companies field and answer calls from customers using artificial intelligence and is ...