What are your assumptions about difficult people at work? Considering their possible motivations can change your perspective.

The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Comic stores report significant damages to Marvel's Ultimate Endgame #1 blind bag editions on release day. Retailers handle ...

Learn how to get a free business phone number, compare providers, understand limitations, and decide when to upgrade to a business VoIP service.

Holiday music is constantly playing at the grocery store this time of year. Not everyone loves it.

A Capital One Travel glitch forced an unintended mileage redemption and cost me 10,000 miles. Learn what caused it and how to avoid losing your rewards.

ShipStation reports that transforming product returns into exchanges can enhance customer loyalty and streamline operations, despite potential challenges.

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...

Following its recent acquisition of Nippon Cargo Airlines, All Nippon Airways is moving forward with a restructuring to ...