Priya Ranjan's approach to IT service management goes beyond efficiency; he views it as a strategic asset that enhances ...

SUNNYVALE, Calif., Nov. 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced ...

ServiceNow , the AI platform for business transformation, today announced new generative AI (GenAI) and governance innovations to advance autonomous, responsible AI on the Now Platform. With this ...

Generative AI is bringing change everywhere, even where stability and repeatability have been the watchwords for many years.

By combining the strengths of ServiceNow Customer Service Management (CSM) and the Five9 platform ... Our expanded ...

Investors often turn to recommendations made by Wall Street analysts before making a Buy, Sell, or Hold decision about a ...

Presidio acquires ServiceNow partner Contender Solutions to increase software management services, staff augmentation and ...

Polen Capital, an investment management company, released its “Polen Focus Growth Strategy” third quarter 2024 investor letter. A copy of the letter can be downloaded here.

Once highly-prioritized by in-house counsel, knowledge management has surprisingly fallen out of favor as of 2024. Other ...