Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

More than 1,000 companies had 6.5 million reports of disruption, including Snapchat, Reddit, Roblox and Lloyds bank.

Sheffield-based technology and IT firm, Simoda, is expanding its services to support clients across Europe, following a ...

When a prompt becomes the product in customer service Prompting began as a simple way to guide language models. But in ...

Mantrac Nigeria, has launched its new digital service centre to boost equipment uptime across Nigeria and West Africa.

Third-party security breach at Discord exposes sensitive user information including government IDs, highlighting ...

This appointment expands Tecnam’s support network in Australia and ensures local operators have access to factory-authorized ...

The company strengthens its operations and enhances its capabilities to support the increasing demand in the key market ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

ServiceNow (NOW) is positioned as a defensive tech play, with strong fundamentals and a maturing SaaS profile supporting a ...

Xiaomi has launched 10 premium service centres across India to enhance customer support and ownership experience. These centres aim for 95% of repairs ...

Joget AI Agent Builder enables teams across every department to create goal-driven agents that execute autonomously, yet remain governed by human insight.