Cleveland City Council and Mayor Justin Bibb both say they support sending clinicians, not cops, to certain mental health emergencies.

The Green Bay Police Department has chronic staffing issues. It's proposing using drones as a first 911 response to tackle that hardship.

Cleveland City Council is pushing to pass legislation early next year that would send clinicians, not police, to certain ...

If only a behavior health specialist is needed, operators will transfer the call to the Phoenix Fire Department’s Behavioral ...

Emergency Live Video is rolling out today on phones running Android 8 or later.

The city of Cleveland must prioritize its study of 911 calls to enable reforms in mental health response to proceed. There’s ...

As Cleveland City Council presses Mayor Justin Bibb’s administration to advance Tanisha’s Law — a proposal to send unarmed ...

SPROUT, a new Supportive Resources and Outreach Team proposed for Ann Arbor, could start handling some 911 calls in the city.

People in need of police, fire and medical attention can now share live video of their situations with dispatchers and first ...

Android rolls out Emergency Live Video for 911 calls, letting dispatchers see real-time scenes during emergencies. Great for ...

The Brazos County Emergency Communications District has been periodically testing out a new artificial intelligence system to answer non-emergency 911 calls wit ...